Fave - Cashback & Savings

I have no words to describe how frustrating and cumbersome it is to use FavePay, or more accurately FailPay! It is definitely not my fave at all. Let's discuss what is wrong with it. First, the UI of the app is so clunky to use to get to the Pay functionality, constantly reloading because of the inefficient WebView embedded into the app. Second, merchants accepting FailPay have no idea how it actually works, and we spend more than 5 minutes getting it to work. Third, it takes at least 5 clicks or more to get to the payment screen, and then the payment fails to resolve itself after contacting the credit card company. Really, cash is so much easier and simpler. The 10% discount or rebate is completely not worth the trouble. Finally, coupon codes are a pain in the A** to use. Why should I remember the code and key it in, instead of offering me a way to save the code and have it autoapplied upon paying the right merchant? This is my 2nd time using FavePay and it has failed miserably. Bad consumer and user experience. I predict that Fave/FailPay is doomed to failure and obsolescence.

I purchased a $50 partner cashback voucher to be used at Kaffe n Toast Group outlets. The first time I was unable to pay and encountered the error message "http 500 internal server error". I had to email to Customer service who then asked me to update the app and I did, ,but I was still unable to pay for the second time. Wrote to Customer service a second time and had to send a screen recording of the error. I was then asked to de-link then re-link my Grabpay wallet. Very unintuitive app.

Extremely disappointed. Forcing me to 'keep my account secure by verifying information' and refusing to let me access the app unless I do so. And when I do try to do that, it tells me that an account already exists with that email. And refuses to let me proceed. How do I fix this? There is no clear avenue to do so. I have ecards and cashback in that app. One ecard bought just last week unused. Please contact me to fix this.